From the friendliness of the dispatchers to the professional appearance and knowledge of our drivers, we put the emphasis on service.  Our quoted flat rates include all charges and fees except the tip to the driver.. One of the reasons our rates are usually considerably lower than other car companies in the city is that we do not build in a lot of extras that are charged up front whether used or not. Our rates are based on exactly the services you reserve. If the travel time is only 20 minutes, you are only going to be charged for 20 minutes of service. In addition, we do not require the standard 20% gratuity like many car companies. We allow our clients to tip according to the quality of service they believe they received - whether more or less.